Effective Date: 1 October 2024
Your privacy is important to us. It is Spiderfi, Inc.'s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://spiderfi.com, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
Our app is designed as a cryptocurrency tracker and does not require access to private keys, seed phrases, or any sensitive wallet credentials. We will never request this information from users, and we strongly advise users to keep their private keys and seed phrases secure and confidential.
If you receive a request for private keys or seed phrases claiming to be from our app, it is fraudulent, and you should not provide any information.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect certain data about your device, including but not limited to:
The data we collect depends on the settings of your device, operating system, and software. We recommend reviewing the privacy policies of your device manufacturer, operating system provider, or software developer to understand what information they make available to us.
We use this information to optimize our services, enhance security, prevent fraud, and provide personalized user experiences. Some of this data may be collected through cookies, analytics tools, or similar tracking technologies.
We may ask for personal information— for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
We use Supertokens for authentication and securely handle passwords using industry-standard encryption techniques. Your password is never stored in plain text, and we strongly encourage you to use a unique and strong password to protect your account.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, store, use, and disclose information for the following purposes, ensuring that personal information is not processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data received from other trusted sources. For example, if you provide us with your location, we may use this data along with publicly available or aggregated information to optimize content delivery, adjust currency and language preferences, and enhance your overall experience.
We do not sell your personal information to third parties. However, we may share it with service providers or partners as necessary to operate our services, always in compliance with applicable privacy laws.
When we collect and process personal information, and while we retain this information, we implement industry-standard security measures to protect it against loss, theft, unauthorized access, disclosure, copying, misuse, or modification. We use encryption, secure storage solutions, and access controls to safeguard your data.
We utilize Supertokens for authentication and session management, ensuring secure handling of login credentials and authentication processes.
Although we strive to protect the personal information you provide, we acknowledge that no method of electronic transmission or storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
You are responsible for safeguarding your own account credentials, including selecting a strong, unique password and keeping it confidential. We strongly recommend enabling multi-factor authentication (MFA) where applicable and exercising caution when accessing your account from public or shared devices.
If you suspect any unauthorized access to your account or a security breach, please contact us immediately so we can take appropriate action.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. The length of time we keep your data depends on the type of information and how we use it. For example:
When your personal information is no longer required for its original purpose, we will delete it or anonymize it by removing any details that can identify you.
However, in certain cases, we may retain personal information for an extended period if required to:
Once retention periods expire, we securely delete or anonymize data in accordance with industry best practices.
Our services are not intended for individuals under the age of 18, and we do not knowingly collect, use, or store personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child under this age, we will take immediate steps to delete such information from our records.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.
We encourage parents and guardians to monitor their children's online activity and educate them about safe internet usage.
We may disclose personal information to the following parties in accordance with this privacy policy:
We do not sell personal information to third parties. However, we may share data with trusted service providers under strict confidentiality agreements to enhance our services while ensuring compliance with data protection laws.
Third-party service providers we currently use include:
Your Choice: By providing personal information to us, you acknowledge that we will collect, hold, use, and disclose it as described in this privacy policy. While you are not required to provide personal information, choosing not to do so may impact your ability to use certain features of our website, products, or services.
Information from Third Parties: If we receive personal information about you from a third party, we will handle and protect it in accordance with this privacy policy. If you are a third party providing personal information about someone else, you confirm that you have obtained their consent to share this information with us.
Marketing Preferences: If you have previously agreed to receive direct marketing communications from us, you may withdraw your consent at any time by contacting us using the details provided below or by using the "unsubscribe" option in our communications.
Access to Your Information: You have the right to request details about the personal information we hold about you, including how it is used and shared.
Correction of Information: If you believe that any information we hold about you is incorrect, incomplete, outdated, or misleading, you may request a correction by contacting us. We will take reasonable steps to rectify the information where necessary.
Right to Deletion (Right to be Forgotten): You may request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable). We will comply with such requests unless we are legally required or permitted to retain the data.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to its processing.
Right to Object to Processing: You may object to the processing of your personal information, including for direct marketing purposes. If you object, we will cease processing your personal data unless we have a compelling legitimate ground to continue.
Right to Data Portability: Where applicable, you may request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, or request that we transfer your data to another service provider.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights. Unless required to provide specific services (e.g., processing orders), we will not deny you access, charge different rates, or provide a different quality of services based on your data privacy choices.
Notification of Data Breaches: In the event of a data breach that affects your personal information, we will comply with applicable legal requirements and notify you as required by law.
Filing Complaints: If you believe we have violated your data protection rights, you can contact us to file a complaint. We will investigate and respond to your concerns promptly. You also have the right to lodge a complaint with a data protection authority or regulatory body in your jurisdiction.
Unsubscribing from Communications: To unsubscribe from our email database or opt out of marketing communications, you can use the "unsubscribe" link in our emails or contact us directly. We may require verification of your identity before processing your request.
We use cookies to enhance your experience on our website, http://spiderfi.com, and our mobile/web application. This cookie policy is part of Spiderfi, Inc.'s privacy policy and explains how we use cookies and similar tracking technologies to improve our services.
Some third-party services we use may also set cookies on your device as part of their service. This policy does not cover third-party cookies, and we encourage you to review their respective privacy policies for more information.
If you do not wish to accept cookies from us, you can adjust your browser settings to refuse cookies from http://spiderfi.com. Please note that disabling cookies may affect the functionality and availability of certain features and services on our website.
A cookie is a small text file that a website stores on your device when you visit. It typically contains:
Cookies serve various functions, such as enabling login sessions, tracking website analytics, storing user preferences (e.g., language, time zone, notification settings), and personalizing content (e.g., targeted advertising).
Types of Cookies:
Essential cookies are required for the website to function properly. They enable core features such as:
How we use them: We use essential cookies to enable these functions and ensure the security and integrity of our website.
Performance cookies collect anonymous data about how users interact with a website. This includes:
These cookies help improve website performance and user experience. They do not collect personally identifiable information.
How we use them: We use performance cookies to analyze site usage and optimize functionality.
Functionality cookies store information about user preferences and settings, such as:
These cookies allow websites to provide personalized experiences.
How we use them: We do not use functionality cookies on our site.
Targeting and advertising cookies track user behavior to display relevant advertisements. They can be used to:
These cookies are often placed by third-party ad networks.
How we use them: We do not use targeting or advertising cookies on our site.
You can control how cookies are stored on your device by adjusting your browser settings. Most browsers allow you to:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. This may include disclosure to potential buyers, investors, legal representatives, or acquiring entities as part of due diligence or asset transfers.
You acknowledge that such transfers may occur and that any party acquiring our business or assets may continue to use your personal information in accordance with this privacy policy, subject to applicable data protection laws.
If a transfer occurs, we will take reasonable steps to ensure that your personal information remains protected and that the acquiring party upholds the commitments outlined in this privacy policy. If any changes to data processing occur after the transfer, you will be notified and given the opportunity to review and manage your privacy preferences.
Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us. Please be aware that once you leave our website, we have no control over the content, policies, or practices of external sites.
We are not responsible for the privacy practices of third parties and cannot guarantee the protection of any personal information you provide to them. We strongly encourage you to review the privacy policies of any external sites you visit before providing any personal data.
This privacy policy applies solely to our website, application, and services. It does not cover any third-party websites, services, or companies that may collect your personal information independently.
We may update this privacy policy from time to time to reflect changes in our business practices, evolving legal requirements, or industry standards. Any modifications will be posted on this page at the same link through which you are accessing this policy.
If the changes are significant or legally required, we will notify you through appropriate means, such as email, in-app notifications, or website alerts, based on your communication preferences.
Where legally required, we will obtain your consent or provide you with the option to opt in or opt out of any material changes that affect how we process your personal information.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties to whom we disclose your data may be located outside Australia.
These third parties may not be regulated by the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs). If any such third party engages in an act or practice that contravenes the APPs, they may not be held accountable under the Privacy Act, and you may not have the same rights to seek redress under Australian law.
By providing your personal information to us, you acknowledge and agree to the transfer of your data to international recipients as described in this privacy policy. We take reasonable steps to ensure that any third party receiving your personal information complies with applicable privacy standards and contractual safeguards to protect your data.
Under the Australian Privacy Act, you have the right to:
To exercise any of these rights or make a privacy-related complaint, please contact us using the details provided in this privacy policy. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in Australia.
If you have any concerns regarding your personal information under the Australian Privacy Act, you can reach out to us using the contact details provided in this privacy policy. We will review your inquiry and respond within a reasonable timeframe in accordance with our legal obligations.
The General Data Protection Regulation (GDPR) distinguishes between organizations that determine the purposes and means of processing personal data (“Data Controllers”) and those that process personal data on behalf of a Data Controller (“Data Processors”).
Spiderfi, Inc., located at the address provided in our Contact Us section, acts as a Data Controller for the personal information you provide to us. This means that we are responsible for determining how and why your personal data is processed, in accordance with applicable data protection laws.
In some cases, we may also act as a Data Processor when processing personal data on behalf of third parties. In such instances, we will only process your data based on the instructions provided by the relevant Data Controller and in compliance with applicable legal obligations.
If you have any questions about how your personal data is processed, you can contact us using the details provided in this privacy policy.
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. You may provide a physical address for the purpose of receiving orders. While you may change or delete this address at any time, this will not affect orders that have already been sent. If you have any further inquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product, service, or subscription from us, we may need to use your personal and payment information in order to process and deliver your order.
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further inquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The duration of retention depends on factors such as the nature of the information, legal obligations, and the purpose for which it was collected.
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also have the right to object to processing, data portability, and to lodge a complaint with a data protection authority. If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section of this privacy policy.
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. If you have concerns about the security of your data, please contact us immediately.
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.
To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.
Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
To exercise any of these rights, please contact us using the details provided in this privacy policy.
If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Spiderfi Team [email protected]
Last updated: 1 October 2024